Shipping policy

SHIPPING POLICY

Last updated: September 7, 2026

1. Processing Time Processing times vary by product and supplier, typically 1–5 business days. You will receive a shipping confirmation with tracking once your order has been dispatched.

2. Domestic Shipping (Canada) Estimated delivery times after dispatch vary by product origin and shipping method selected at checkout. Most orders arrive within 7–20 business days. Some products ship from international warehouses, which may affect delivery timelines. Estimated delivery times are shown on each product page where available.

3. International Shipping We ship to the United States and select international destinations. Delivery timelines vary by origin and destination — estimated times are shown at checkout. International orders may take 10–30 business days depending on the supplier and carrier.

4. Customs, Duties & Taxes International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our pricing or shipping rates. We are not responsible for delays caused by customs processing.

5. Tracking A tracking number will be provided by email once your order ships. Tracking updates may take 24–48 hours to appear after dispatch.

6. Lost or Delayed Shipments If your order has not arrived within the estimated timeframe, please contact us at support@trunorthknives.com. We will work with the carrier to locate your shipment.

7. Damaged Items If your order arrives damaged, please contact us within 7 days of delivery at support@trunorthknives.com with photos of the damage. We will arrange a replacement or refund as appropriate.

8. Address Accuracy Please ensure your shipping address is correct at checkout. Tru North Knives is not responsible for orders delivered to an incorrect address provided by the customer.